PIMS has one purpose: Serve the citizens!

1.762 m outdoor patients treated in PIMS during two years

Pakistan Institute of Medical Sciences (PIMS), as part of its measures to provide better medical facilities, has provided treatment to 1.762 million outdoor patients during two years.

The number of outdoor patients treated in PIMS, Islamabad during 2011 was 853212 and 908720 during 2012.

As per data issued by Capital Administration and Development Division (CAAD), the PIMS has established sufficient computerized registration counters for patients (separately for male and female) and also deputed adequate number of doctors for better facilitation to the patients.

Senior Citizens are much respected segment of our society and the hospital is carrying out its responsibilities to give due facilities to them. A special counter is functioning in OPD for guiding the patients, issuance of treatment cards, and provision of wheel Chairs.

Special seating arrangements have also been made in OPD and senior citizens do not have to stand in queues for obtaining treatment card as well as for consultation.

Moreover, all the indoor patients are being provided free of cost medicines. The patients admitted in General Ward and entitled patients are provided facility of free tests.

Meanwhile, the Ministry said it has already introduced a system in PIMS and Federal Government Services Hospital (FGSH), Islamabad for redressal of complaints of patients.

With regard to procedure of redressal of complaints of patients in PIMS, an official at PIMS said the complaints are submitted to concerned/designated Administrator Officer who processes the same accordingly.

The Deputy Director Indoor, OPD and EAC are designated officers for receiving complaints regarding their respective area of responsibility.

The complaints probed into by the nominated officers/Committees and the authorities act accordingly. The same is highlighted for public information through sign boards. The concerned Cell of PIMS headed by Superintendent & Additional Director act as Coordinating Officer.

Regarding procedure of redressal of complaints of patients in FGSH, an official at the hospital said Polyclinic has a proper complaint cell for receiving complaints and formulated following committees comprising of senior doctors to deal with such issues, whenever it is brought into notice of administration.

Furthermore, there is laid down procedures (E&D Rules) and the actions are taken according to these rules where required.

There are Ethical Committee, Vigilance Committee, Complaint Committee and Death Review Committee and when require under (E&D) rules other committees are also constituted to deal such matter.