KARACHI – Results of the citizens’ complaints poll are in: the Karachi Electric Supply Company (KESC) has bagged the Most Incompetent Award for its performance over three years, with 16,931 lodged with the Sindh Chief Minister’s (CM) Complaint Cell against the power utility.
The Pakistan Telecommunications Limited (PTCL) stood second, with 14,869 complaints lodged against the company. The results were compiled from 53,588 complaints, with the poll having started on April 25, 2008 with the establishment of the cell on President Asif Ali Zardari’s instructions. The cell was established in the CM House, with provincial ministers, advisors and departmental chiefs overseeing operations on a rotational basis and tending to citizens’ grievances.
The chief minister would formally announce the winner of Most Incompetent Award at the next session of the Sindh Assembly, sources told Pakistan Today, while the performance report of Qaim’s government and the complaint cell will also be presented. As per documents available with Pakistan Today, the office of the special assistant to the CM, in charge complaint cell, received a total of 9,312 complaints since the establishment of this cell.
Of these, some 4,474 have been resolved and 4,838 are still pending. The ministers and advisors at the complaint cell received 4,585 complaints and resolved all of them. Departmental chiefs received 39,691 complaints; all these complaints were also resolved.
Prominent among the incompetent were Karachi Water & Sewerage Board (KWSB) with 3396 complaints, the City District Government Karachi with 1,839, Police Department with 1,730, and the Sui Southern Gas Company Limited (SSGC) with 926.
