The Pakistan Telecommunication Company Limited (PTCL) inaugurated a revamped and remodeled PTCL One Stop Shop (OSS), as part of its new ‘Customer First’ campaign, which focuses on building an enhanced customer care experience.
“At PTCL, our customers always come first. With the start of the New Year, we want our customers to walk into our new centers and experience the best customer care. This is not just a promise; it is a commitment by PTCL,” said Commercial Senior Executive Vice President Naveed Saeed while addressing the inauguration ceremony.
Established in 2008, the PTCL Islamabad OSS is the first pilot of a project covering 19 outlets, which will be remodeled in various cities and towns to provide enhanced customer service solutions. Widely recognised as the company’s face, PTCL’s nation-wide 133 One-Stop Shops are facilitating customers in billing adjustments, fault rectification, new service requests, duplicate bills, billing installments and payments all under one roof.
