ISLAMABAD: Women commuters in the federal Capital on Sunday urged the quarters concerned to address the difficulties being faced by them while using online cab services.
According to them, although this new online transport service is a blessing for citizens still there are issues related to this service for females.
They said that many professional women and students have to face rude behaviour of drivers and even harassment at times. Nimra Qazi, a working woman, said that most of the drivers are unfamiliar with the routes or do not know the exact location.
She said that they lacking road sense and driving skills but are unwilling to be corrected by a female and resort to misbehaviour. She added that most of the drivers are uneducated and untrained and are hired as drivers without any qualification or police record.
“There is no proper complaint system for online cab services such as Uber. Whenever I tried to submit a complaint, I got an auto replay and nothing happened afterwards,” she said.
Many cab drivers also cancel rides in the middle and ask the customer to get off in the middle of the road.
Another women commuter Amina Hayat said that “although we took a sigh of relief after the arrival of online cab services soon, we were facing a number of issues because of the unqualified men driving these cabs”.
She said that “most of the time drivers cancel her ride before reaching to the location which is a very unprofessional way”.
She said there is regular practice observed that after reaching location they don’t even wait for five minutes and cancel the ride which is very annoying.
She suggested that online transport service companies should hire trained, educated and professional drivers to win the confidence of passengers, particularly female passengers.
