ISLAMABAD: Prime Minister Imran Khan on Saturday was presented a report on the resolution of complaints registered through Pakistan Citizen Portal, depicting that the federal government was at the top in complaint redressal, while Sindh government was at the lowest.
According to the report, the ministries and the departments functioning under the federal government resolved above 364,000 complaints which made around 89 per cent of the total complaints received through the portal.
However, the Sindh province lagged behind all the federating units concerning the resolution of the complaints registered by the common citizens.
Out of around 37,000 complaints forwarded to various departments of the Sindh government, more or less 32,000 were yet unresolved, leaving the province with the highest backlog of unresolved complaints.
Other than the resolution of complaints, the Pakistan Peoples’ Party-led province also stood at the lowest in the public feedback with the highest number of the complainants showing their dissatisfaction to the response by the departments concerned.