ISLAMABAD: The Pakistan Citizens’ Portal app was declared the second best government mobile application in the world at the World Government Summit, Prime Minister Imran Khan announced in a tweet on Wednesday.
About 4,646 mobile applications of different categories were submitted by 87 countries in the competition held in Dubai at the WGS earlier this week. Indonesia’s Qlue Smart City App landed the top position whilst the third spot was claimed by an application from the United States.
The citizen’s portal app was developed by a team in Khyber Pakhtunkhwa “free of cost” in a “record time of 45 days”, the prime minister said.
“This is the first time any government-owned mobile application [has] reached this level in Pakistan.”
So far, around 250,000 out of 420,000 complaints that were registered through the app have been resolved with 55 per cent ‘satisfactory’ feedback from the public, according to statistics posted by Prime Minister Khan.
Creating a direct link with the people to provide for resolution of their problems has led to the incredible success of my complaint cell in the PM Office. pic.twitter.com/xJZWzHykpo
— Imran Khan (@ImranKhanPTI) February 13, 2019
The application has a 4.5 rating on Google Play and a 3.5 rating on Apple Store.
Prime Minister Imran Khan had launched the Pakistan Citizen Portal (PCP) — set up at the Prime Minister’s Office in October — with an aim to “timely address the problems of the people and get their feedback”.
The World Government Summit is a non-profit organisation, that holds an annual event in Dubai. According to its website, the World Government Summit is a “global platform dedicated to shaping the future of governments worldwide”. The organisation aims to “set the agenda for the next generation of governments” to tackle both global and local challenges with the help of technological innovations.
The event held by the World Government Summit serves as “knowledge exchange platform” by bringing together governments and private entrepreneurs. Leaders, entrepreneurs and experts from over 150 countries are invited every year.