Pakistan International Airlines (PIA) has announced the commencement of mobile apps and online check-in facility for its flight passengers.
The airlines’ passengers will now be able to book their tickets online, give feedback and also check-in through the PIA website or mobile apps prior to arrival at the airport.
These added facilities and features are part of the Digital Transformation Programme at the PIA with the aim to facilitate its passengers by providing online and self-service capabilities. On one hand, the mobile app will facilitate PIA customers and on the other hand, it will help the national flag carrier to increase its direct sales.
Online check-in facility is available at PIA website and its mobile apps, however, initially available for domestic flights between Karachi, Lahore and Islamabad and will soon be implemented on all other domestic and international flights.
Passengers will be able to perform web check-in 24 hours prior to the scheduled departure and up to 03 hours before the flight departure time. However, passengers with web check-in would be required to report at the check-in counter for baggage drop off at least 45 minutes prior to the flight departure time due to stringent security checks at the airport.
Acting PIA CEO Nayar Hayat, while sharing his views on the occasion, said that online check-in through the website and mobile apps is a step forward in our quest to improve passenger experience with PIA and we will continue to bring further improvements in order to facilitate and please our passengers. He congratulated the PIA’s ICT Department for the design and implementation of the new mobile apps and online check-In capability.
