On 31st May 2016 I had purchased Singer Gas Water Heater (Geysar) from their Rashid Minhas Road Branch, Karachi. However, much to my surprise and dismay the water heater soon started developing faults including leaking from the drain nut.
When I contacted the Singer helpline I was in for more surprises. Though the water heater was purchased from the authorized shop of Singer and carries it warranty card it would not be serviced by Singer as it has a local thermostat. The service of the sub contractor M/s Tesla is scrappy and can take up to two weeks to attend a single call. Further the customers are also charged an amount by sub contractor on account of visit charges which is not the case if your water heater has imported thermostat.
Most recently my water heater has developed another problem which according to local plumber is weakening of cells / pilot. Singer inspite of giving its warranty card would stand absolved as it has a local thermostat. Further in such an emerging scenario I am left with no option but the consult the local plumbers / sub contractors of Singer and incur visit charges thereof coupled with erratic visit schedule.
Can anyone stand up for consumer rights or Singer stands absolved from its responsibility inspite of selling it from its authorised shop with its own guaranty card?
Sadia Adnan
Karachi
