TripAdvisor’s ranking of the world’s best and worst airlines

While we used to wait until the plane touched down before we began logging our vacation’s every meal, every hotel and every landmark, the launch this month of TripAdvisor’s new airline reviews service means the sharing starts at check-in.

Harnessing the power of its global community of 350 million users, the new platform features flight reviews from 48 countries in 29 languages and covers every major carrier worldwide.

As well as rating flights in eight categories, including legroom, seat comfort, and food and beverage, and in-flight entertainment, reviewers can upload photos.

Be it a limp salad, scandalously scanty legroom, or chewing gum left on a seatback, it all gets mercilessly documented.

1) Latam

Latam takes the number one spot with the most positive reviews! A South American airline formed from the merger of Tam Airlines and Lan Airlines, Latam has been ranked the best for customer service, cleanliness, check-in and boarding.

Reviews so far: 3,317

2) Emirates: 

The Dubai-based international airline was recently named the world’s best airline by Skytrax. It has been ranked the best for customer service, cleanliness, food and beverage, check-in and boarding, in-flight entertainment (WiFi, TV, movies).

Reviews so far: 2,949

3) Azul Brazilian Airlines:

This Brazilian carrier was named 2016’s best low-cost airline in South America by Skytrax and third-most punctual airline of 2016 by OAG. Ranked best for: Customer Service, cleanliness, check-in and boarding and in-flight entertainment.

Reviews so far: 1,609

4) Qatar Airways

Qatar Airways is a state-owned flag carrier of Qatar, named 2016’s second-best airline in the world by Skytrax, having claimed the top spot in 2015. Ranked best for: customer service, cleanliness, in-flight entertainment.

Reviews so far: 1,500

5) Avianca:

Avianca is Colombia’s flag carrier and the world’s second-oldest airline after KLM. Ranked best for: customer service and cleanliness.

Reviews so far: 1,412

6) Southwest Airlines:

A major US airline and the world’s largest low-cost carrier, Southwest Airlines was ranked second in North America for customer satisfaction by JD Power. The Boeing 737MAX is set to launch with Southwest in late 2017. Ranked best for: customer service, cleanliness, value for money and check-in and boarding.

Reviews so far: 1,300

7) Singapore Airlines:

Singapore Airlines has been named the best airline in Asia and third-best airline in the world by Skytrax in 2016. It has also been named Best Business Class and Best In-Flight Entertainment in AirlineRatings.com’s Airline Excellence Awards 2016. Ranked best for: customer service, cleanliness, food and beverage, check-in and boarding and in-flight entertainment.

Reviews so far: 1,1268.

8) Aeroflot

Russia’s flag carrier, this airline was named best airline in Eastern Europe in 2016 by Skytrax. Rated best for: customer service, cleanliness, check-in and boarding.

Reviews so far: 960

9) Garuda Indonesia

Indonesia’s national airline, Garuda Indonesia’s cabin crew was named best in the world by Skytrax in 2016. Rated best for: customer service, cleanliness.

Reviews so far: 691

10) JetBlue Airways

JetBlue Airways is an American low-cost carrier, which CNN‘s Richard Quest flew from LA to New York during his round-the-world trip on budget airlines. Rated best for: legroom, customer service, cleanliness and check-in and boarding.

Reviews so far: 683

 

Other airlines: 

11) All Nippon Airways (ANA) (670 reviews)

12) Air New Zealand (578 reviews)

13) Japan Airlines (443 reviews)

14) Aegean Airlines (442 reviews)

15) Alaska Airlines (424 reviews)

16) Jet2.com (422 reviews)

17) Thai Smile Airways (413 reviews).

18) Korean Air (374 reviews)

19) Asiana Airlines (352 reviews)

20) Bangkok Airways (314 reviews)