The gleaming glass atriums and blue-clad “geniuses” that herald the arrival of an Apple store could soon be landing in India, after the government cleared the way for it to open in the rapidly growing smartphone market.
Before now, the Silicon Valley giant has been just a bit player in the country of 1.2 billion, selling through local shops with none of its own.
It applied to open stores in January but was reportedly rebuffed because of a diktat that states foreign retailers must source 30 per cent of their products locally.
But on Monday, New Delhi relaxed the rules, just weeks after Apple chief Tim Cook toured India on a breathless charm offensive where he was pictured using Prime Minister Narendra Modi’s gold iPhone to launch the premier’s own app.
Companies making the state of the art technology ─ understood to include Apple ─ now have up to eight years to meet the sourcing requirements under a waiver, part of a push by India’s pro-business government to attract foreign investment and create jobs.
For Apple, which saw iPhone sales dip for the first time ever in the second quarter due to slowing demand in China and the United States (US), India is a tantalising prospect.
While analysts say it currently accounts for only around 1pc of global iPhone sales, its giant population and a low number of smartphone owners relative to its size mean it is a huge potential market.
“Apple has not really seen India as an important enough market in the past, but somewhere, the penny has dropped”, Chief Executive of Retail Consultancy third eyesight, Devangshu Dutta, told foreign media
Apple’s vast, hands-on stores are designed to become destinations in their own right, analysts say, luring potential customers with the promise they can play without buying.
“The store is not just a place to do business ─ it acts as a live billboard for the brand,” Dutta said.
‘Cost-conscious market’
Browsing mobile accessories in Future World, a technology retailer in New Delhi’s Connaught Place, Aryamaan Chauhan said he would “definitely” visit an Apple store if one opened in the city.
The 19-year-old information technology (IT) student owns an Android smartphone, bought for about 20,000 Indian rupees ($295), but is considering switching loyalties.
“Money is what’s stopping me, my budget is low, I can’t afford it,” Chauhan said. “Now, I think most Indian people prefer Android but they are shifting. After graduation, I will buy an iPhone”.
With a basic iPhone starting at almost $600 ─ more than in many countries, thanks to India’s high taxes ─ they are wildly unaffordable for most in a nation where average incomes are less than $1,600 a year.
Handsets costing under $100 dominate the market, many of them made by Chinese manufacturers such as Xiaomi or Huawei.
“It won’t become mass market, (Apple) will always be a niche player. This is a very cost-conscious market,” says Research Director at Gartner, a technology research firm, Vishal Tripathi, “But there is a growing number of consumers who like Apple”.
By pricing itself exclusively at the luxury end, Apple has distinguished its brand from arch-rival Samsung which has both low-cost and high-end phones.
“Indian consumers are always under the notion that more expensive means better and consider carrying an iPhone as more of a status symbol than anything”, says the Head of Ipsos Business Consulting in India, Bhasker Canagaradjou.
“The brand enjoys a very strong aspiration value, especially among the young population”.
‘Make in India’
For now, Apple has given no indication when or if it plans to open its own stores.
But if it does, it will eventually have to meet strict sourcing rules as the government exhorts companies to manufacture in India.
The company will require factories that can produce its exacting, cutting edge products ─ something India largely lacks.
“To create a local supply chain, it takes time. They will be able to operate stores and benefit from stores in the meantime”, said Dutta.
Foxconn, the major Taiwanese Apple supplier which also assembles products for Sony and Dell, is spending billions of dollars setting up factories in India.
The iPhone is not yet on the production line, but Canagaradjou says he believes Apple could start manufacturing in India “in the next one or two years”.
However, while its stores may arrive in India soon, analysts don’t expect to see legions of Apple super-fans camping out to buy new releases as they do in other countries any time soon.
“If someone is expecting a replication of how it is in other markets, people queuing up outside the stores from 3:00 am, I don’t think that’s going to happen,” said Tripathi of Gartner. “In India, people prefer to sleep until late”.
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