Yesterday I came across some very good news: that the Pakistan Civil Aviation Authority (PCAA) has taken measures for educating people on their air passenger rights of baggage loss, damage or delays by the airline in getting checked baggage to the passenger.
Mostly, we the passengers are unaware of our own rights and get frustrated in case of baggage loss or delays in getting baggage back and need to be aware of our rights in this regard. The passenger is entitled to claim compensation for the damage or delay as per Carriage by Air Act 2012. The baggage loss or damage should be reported to the airline representative within 7 days and the full compensation will be given after 21 days by the airline in case baggage could not be found.
In connection with this, a comprehensive campaign has been initiated by the PCAA where information pertaining to passenger rights is displayed at different locations throughout the airport. Additionally, public awareness messages on this particular subject are addressed by PCAA through periodic announcements at the airports.
Inam ul Haq
Chakwal
