The public transport vehicles plying on different routes in twin cities of Islamabad and Rawalpindi do not follow the allotted routes and create problems for the commuters.
The commuters who daily travel between twin cities, are facing problems due to non-compliance of routes number 1C, 111, 121, 21, 105, 120 and 127 by the public transporters.
Passengers complained that the public transport vehicles, especially vans, mostly lift passengers only up to a particular destination instead of completing their routes.
Ahmed Ahsan, a commuter said that due to route violation of the transporters he had to change two vans and pay double fare for the same route. He said there should be an effective mechanism to ensure route completion, and grievances of the commuters should be addressed by the authorities concerned.
“I got a wagon of route number 120 from Aabpara. After boarding the vehicle, the conductor told me that they would only go up to Karachi Company as they were running on petrol,” a commuter at Karachi Company complained. However, the same vehicle departed for Golra Sharif, he alleged.
The commuters said that the authorities concerned should take stern action against the transporters involved in route violations.
An official of Islamabad Traffic Police told APP that the commuters can complain to the traffic wardens available at various stops. He said that a number of challans have been issued for route violation and overcharging on the complaints of the commuters.
