CCPO Lahore Amin Wains has said that Lahore police has state of the art Service and Complaint Management System (SMS) which is proving beneficial in changing traditional thana culture in the city.
The purpose of this service is to facilitate the public, he added.
Briefing senior journalists at SP Model Town office on Monday, he said now complainants without giving any parchi or cards can meet police officers. Citizens along with Police Emergency 15 can also lodge their complaints through this service, he added. Admin officers have been deputed in all police stations and TASI after qualifying examination have been assigned duties at police stations to resolve grievance of the public, he added. Coordinated rooms have been made at three division and performance of admin officers and SHOs can be monitorited, he claimed.
DIG Operations Dr Haider Ashraf and SP Model Town Faisal Mukhtar were also present on this occasion.
Dr Haider Ashraf said coordination rooms have been made with the help of Punjab Information Technology Board which are working like nerve system and their purpose is to address complaints of citizens on modern lines. Laptops have been provided in each police station and pictures of complainants are taken and sent to SPs, DSPs and SHOs within minutes through coordinated rooms, Ashraf added.