Several years ago, I got my UBL debit card cancelled but each year, the Head Office Karachi deducts card charges from my balance sheet. They are nonchalant to my repeated requests for refunding me the wrongful deductions. I understand so is the case with countless other accountholders. Could anyone explain the conundrum?
AMJED JAAVED
Rawalpindi
With respect & regards from the table of
Muhammad Javed
Atif R. Bukhari Esq., 16 March 2014
President & Chief Executive Officer,
United Bank Limited,
Head Office,
I.I. Chundrighar Road,
Karachi.
Dear Sir,
INVESTIGATION FOR MISAPPROPRIATION
Of my 45 year experience both at home and abroad in sales & marketing and ministerial fields I don’t recall if I have experience any CEO so lethargic as that of you who damns care to take note of continuous cries of a customer. It is my very honest since opinion based on personal experience.
2.Appearing a highly incompetent Manager through the more than him incompetent Analyst – Regulatory Complaint Resolution tries to fool me by giving Break-Up of Rs. 9300/- taken from me on 20.08.2013 as overdue locker rent as “Since 04-Nov-2011 Rs. 3500, 2012 Rs. 2900 and 2013 Rs. 2900”. The insult to the four very important words relating to justice system viz “Analyst”, “Regulatory”, “Complaint” and “Resolution” entirely knowing nothing what his job as Regulatory-Analyst was merely acting as a senior postman forwarded in toto without even reading what the incompetent Branch Manager put before him. Both the incompetent Manager and the Analyst tried to fool this citizen as if the locker rent is taken for a Calendar Year or part thereof viz 06-Nov-2011 to 31.12.2011, for calendar years 2012 and 2013. Even by this fooling calendar year technique then on 20.08.2013 he should not had charged for 2013. For these two incompetent though I am not a banker but based on universal banking practice I may for their updating knowledge tabulate the correct legal Break-Up as under:
Since 06-Nov-2011 to 05.11.2012 Rs. 3,500
06-Nov-2012 to 05.11.2013 Rs. 2,500 + Rs. 400
06-Nov-2013 to 05.11.2014 Rs. 2,500 + Rs. 400.
Total: Rs. 9300/-
3. For the last 6-7 months I am constantly approaching you only to receive hanky phanky from your Branch/so called customer service completely avoiding the real point hence as a matter of face I should not now re-contact you rather put up this matter on Forums like facebook etc for public debate yet since I have long association with UBL perforce my last attempt to you seeking your serious investigation to the following three very logical points:
a. As per your Branch rent was overdue “Since 06-Nov-2011” then investigate who misappropriated Rs. 7000/- I pad on 12.12.2011 (copy attached). It is a serious issue that in the rule of so called foreign investors customers paid funds get misappropriated which leaves a very serious issue viz should people trust record keeping in UBL?
b. As per your Branch rent was overdue “Since-Nov-2011” then on 20.08.2013 on my visit why rent for third term was over charged whereas it should had been charged upto 06-Nov-2013.
c. My rent as per Branch declaration that it was due “since nov-2011”, was already paid upto 05-Nov-2014 then why on 04.11.2013 three different rents at different rates have been debited for one single locker.
4. This all proves that the Government is fooling the nation that foreign investment brings efficiency. Dealing with Branch has proved beyond any doubt it has brought mismanagement and disarray. How much is your Branch un managed and in the hands of dangerous people can be judged from one fact that on 20.12.2011 I last operated my locker without signing or entries into the Log Book or anyone caring to verifying my signature but the only tool was the key in hand proving the proverb “jiss kee lathe uss kee bhains”. The most shameful was the concerned Regional Head at Clifton office rather than taking this serious tried to protect his unprofessional command.
5. Though as a matter of principle I don’t wish to write sentences like the one I am going to write but since it is a requirement hence perforce I add that I will take up the issue with the Banking Mohtasib in case within 45 days I did not got a satisfactory response. The SC announced it would now allow anyone to loot the public. Three deductions at one day and misappropriation of Rs. 7000/- to me is a public loot by the foreign investors and a test case.
Yours respectfully,
Encl: Muhammad Javed
i.Correct Break-Up Misappropriated Amount Receipt.
NO RESPONSE TILL TODAY 12 MAY 2014
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