WhatsApp’s ‘biggest’ outage caused by network router fault

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NEW YORK-

WhatsApp founder Jan Koum on Sunday issued an apology and blamed a network router for Saturday’s outage of the mobile messaging app.

“We are sorry about the downtime,” wrote Koum. “It has been our longest and biggest outage in years. It was caused by a network router fault which cascaded into our servers.”

“We worked with our service provider on resolving the issue and making sure it will not happen again.”

WhatsApp was down for more than three hours on Saturday just days after Facebook (FB.O) bought it for $19 billion.

The five-year old company currently has about 450 million users worldwide and is the leading smartphone-based messaging app.

3 COMMENTS

  1. @Lulian usually big companies buy such apps since they can see it as a good investment specially with the number of their active users. The company should always check their network connections in order to avoid such problems in the near future.

  2. It has been our longest and biggest outage in years. It was caused by a network router fault which cascaded into our servers.

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