A Pakistan International Airlines (PIA) flight number 758 has been delayed in London for more than 24 hours due to technical difficulties, a private news channel reported on Thursday.
According to reports, the technical issues could not be resolved due to the absence of airline engineers gone on Christmas holidays. The delay has cause difficulties for the 300 passengers who also registered their protests against the delay.
The British Civil Aviation has imposed a more than lac pounds fine on PIA for the flight postponement.
This is the third day and we are still stuck here. They are not giving our luggage or giving us any kind of update on the situation. Taveling with kids it is so difficult and so frustrating that we have no idea when we will reach lahore.
Terrible management and customer service. They should be fines much more and the passengers must be given compensation.
This is much like a hijack situation where passengers' luggage is held hostage so that they cannot cancel their tickets and travel on other airlines. There is no clear information given to passengers who are kept in the dark day after day. Those who have chosen to go back to their homes in London have been given no update by phone or email. No alternate flight has been arranged or any effort to board passengers on other airlines so that they can reach their destination. No authority has assumed control. Ostensibly, there is indifference and no senior official have given a statement or a commitment. Shame on PIA and their bosses back in PK. No wonder PIA is running in a huge loss. PIA means "Passenger in Agony", "Prisoned in Air" and more.
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