I went to NADRA office with one of my director. As I entered the office, I was quite shocked when I saw the faces of the people. People were facing various problems during the issuance of CNIC. Before this I want to let you know, how difficult it is to make CNIC just because of the centralized data system of NADRA. I am not criticizing the centralized system of NADRA, I just want to tell you about those people who are working in different NADRA offices. They know the fun of how to fool the people. Innocent people come to get their identity cards and the representatives of NADRA say a number of stupid sentences, why are you coming here, this isn’t the day of mail, today the person who has issued the token hasn’t arrived so come tomorrow, sorry the token time has closed at 12pm while the timing is on 5pm. I want to let you know one more thing that the main office of NADRA in Karachi is situated in Shara-e-Faisal. We go with a positive thought that our problem will resolve but unfortunately, as usual the representative are also trying to make us fool that your parent’s CNICs are tampered. I replied, that it is your work to know that it is tampered or not. You have to find out. Even my Director have Original Driving license, original CNIC, original Passport, I didn’t know that corruption has crossed the limit.
In the nut shell I request to the concerned authorities, kindly, representatives of NADRA, work for people not for taking bribe. They should do their responsibilities with truthfulness and loyalty.
MUHAMMAD ADEEL
Karachi
It is wrong to genericize the functions of an entire organization, especially one that's performing so many invaluable services for the country. For all I know, NADRA is not just an ID registering body, but is also responsible for numerous other prestigious services to the state. Corruption and bribe are serious offenses but they're not limited to one organization, nor does the solution lie in highlighting individual incidents of poor customer service. It's a national problem and has its roots in the poor infrastructure and system of the state. Unless we identify the root cause, we cannot devise an appropriate solution for these kinds of problems.
please improve your system and solve the problems of people that are depend on you.
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