Pakistan Telecommunication Company Limited (PTCL) has recently inaugurated a revamped One Stop Shop (OSS) in Sukkur. As part of its ‘Customer First’ initiative, the company is facilitating its customers through its nationwide One Stop Shops offering a wide-range of PTCL landline and broadband services. The One Stop Shop was inaugurated by Kamran Malik, PTCL Executive Vice President (EVP), Customer Care. Abdul Karim Danver, PTCL Regional General Manager (RGM), Sukkur; Naeem Siddiqui, PTCL General Manager, Customer Care and other senior officials of the company were also present at the occasion. PTCL One Stop Shops are strategically placed nationwide, which serve and facilitate the company’ s customers by offering one-window operations including billing adjustments and payments, fault rectification, new service requests, duplicate bills and many other telecom services all under one roof. The company has recently inaugurated its revamped One Stop Shops in all major cities acrossPakistan.
Great initiative by PTCL, the revamp of their customer service would definitely inject the will to perform even better in their CS employees. Visited one of the ONE STOP SHOPS, I must submit to the fact that PTCL has outdone herself.
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