Technology and business have been intertwined since the industrial revolution. It has caste significant effect on every aspect of market place, driving innovation, affecting partnerships, changing business-stockholder relationships, and prolific sales growth. Technology has revolutionized global and local markets. It expanded the attractiveness of investing additional capital as more and more people have gained access to financial markets, which have become more liquid and efficient with expanded opportunities. Most of the organizations have started incorporating latest technology for keeping pace with the contemporary high-tech environment.
To meet the challenges of rapid technological advancements, Lahore Electric Supply Company has also incorporated latest technology in its operations to optimize the efficiency of its human resource and extend maximum facilities to its over 2.6 million valued consumers in Lahore, Okara, Sheikhupura and Kasur.
To make the best use of technology for improved customer service, LESCO established a network of mobile customer service consisting of seven mobile vans fitted with state of the art computerized system of bill corrections and duplicate bills. It facilitated millions of consumers, particularly of remote areas to get all their billing complaints resolved at their doorsteps. Another step towards technological excellence is managing enterprise resource planning system in LESCO.
Through these latest technological solutions, complete restructuring and reorganization of LESCO will be carried out and all departments and procedures will be streamlined by linking them through LAN and VAN (Computer Networking) for transparency, speedy operations and cutting down laborious task of unnecessary documentation.
Another significant and very modern project introduced by LESCO is ”Remote Metering System”. As a pilot project of ten GSM operated, software installed meters are being fixed in various locations of Lahore. These remotely controlled meters are connected to LESCO’s main server through wireless communication and the reading for electricity consumption at any time. This remote metering system will not only facilitate the consumers to avoid manual meter reading problems but also will minimize the complaints of overbilling.
