To meet the challenges of rapid technological advancements, Lahore Electric Supply Company has also incorporated latest technology in its operations to optimize the efficiency of its human resource and extend maximum facilities to its over 2.6 million valued consumers in Lahore, Okara, Sheikhupura and Kasur. To make the best use of technology for improved customer service, LESCO established a network of mobile customer service consisting of seven mobile vans fitted with state of the art computerized system of bill corrections and duplicate bills. It facilitated millions of consumers, particularly of remote areas to get all their billing complaints resolved at their doorsteps. Another step towards technological excellence is managing enterprise resource planning system in LESCO. Through these latest technological solutions, complete restructuring and reorganization of LESCO will be carried out and all departments and procedures will be streamlined by linking them through LAN and VAN (Computer Networking) for transparency, speedy operations and cutting down laborious task of unnecessary documentation. Another significant and very modern project introduced by LESCO is “Remote Metering System”. As a pilot project of ten GSM operated, software installed meters are being fixed in various locations of Lahore.
