Sui Northern Gas Pipelines (SNGPL) Managing Director Arif Hameed took serious notice of the negligence of the SNGPL staff in addressing the grievances of the consumers, official sources said on Sunday.
“The MD directed all field GMs to conduct surprise visits to various offices of sub-regions to monitor the performance of the officers and staff and see whether they are providing the best available services to consumers which he added, are the backbone of the company,” he said. MD Arif Hameed directed SNGPL Lahore GM Suhail Gulzar and the heads of the sub regions, including chief engineers, distribution engineers, accounts officers, deputy chief administrative officer and heads of billing sections to address the complaints of the public on top priority otherwise strict action would be taken irrespective of their designation.
The MD issued these directions when it was brought to his notice that the staff at SNGPL sub-region at Harbanspura failed to address the genuine grievances of the consumers and no staff is co-operating with them for getting their problems solved.