The National Bank of Pakistan (NBP), Islamabad region has established brisk resolution strategy to cope Auto Teller Machines (ATMs) faults and issues and the number of complaints as compared with the volume of their operations are negligible, a senior official of the Bank told APP.
“We have 24×7 check up of the ATMs through our Regional Data Centre’s surveillance and the errors are immediately taken up by the respective quarters for their ready solutions’, Tariq Zafar Iqbal Regional Head of the NBP said.
He said that NBP’s regional management in Islamabad always responds to the customers’ calls and there have been witnesses of on the spot rectifications and problem resolutions in this regard.
“It is imperative that we must appreciate their service and dedication which has made it possible for the metropolitans to meet their demands in cash around the clock”, he remarked.
Iqbal further said that the National Bank of Pakistan is the flag-bearer of service in the financial sector of the country.
The scope of its service, he said was not limited to only domestic operations but it is also globally appreciated and acknowledged as one of the Region’s best banks as accredited through high ratings by the international financial rating agencies as well as by virtue of having won many international accolade and awards over the years. “Might it be the pension payments to the senior citizens or the government revenue collections and salary disbursements to the public sector, the NBP is committed to deliver the service with a passion for the Nation’s service,being the Nation’s Bank”.
He explained that the NBP started its ATM service in Islamabad in June 1996 when it inaugurated its first ATM in Super Market Branch, F-6, Islamabad. Over the years, the number of NBP’s ATM has increased to 21 in the metropolis.
“These ATMs are spread over the length and breadth of the Federal Capital, including Melody, Super Market, Aabpara, G-9, Pak. Secretariat, i.e. B Block, D Block, S-Block and K-Block, G-10, Airport, A.I.O.U, Foreign Office, F-8 Markaz, Industrial Area, Marriott Hotel, Nilore, P.M. Secretariat and Aiwan-e-Sadder”,Iqbal remarked.
He said that the NBP caters to around 150,000 accounts in Islamabad alone and the number of ATM transactions carried through NBP’s ATM surmount to nearly 90,000 in a month which is a huge number by all means, as evidenced by the data collected by the scribe. Tariq Zafar Iqbal added that the NBP has turned its entire network of branches to online operations across Pakistan.
“It provides an opportunity to its clients to collect their cash at one touch of a button from any one link ATM. By virtue of NBP’s one link facility, the ATM card holders of all the Bank’s operating in Pakistan can use NBP’s ATM facility”, he remarked. “It is certainly established that the volume and scale of ATM operations being handled by NBP Islamabad is really magnanimous as compared to all other commercial banks in the country”,he added. The Regional Head of NBP added that there have been occasional complaints of hard-ware problems, dispenser issues, audit & consumer rolls errors and communication link break-downs.
However, NBP, Islamabad has established brisk resolution strategy to cope with these issues and the number of complaints as compared with the volume of their operations are negligible.
Meanwhile a private sector bank (Habib Bank Limited) Civic Center Branch Deputy General Manager Hamidullah Saif while highlighting the performance of ATMs of his bank claimed that due to special measures taken by the bank to operate ATMs and never received any complained about the ATMs install outside the bank.”We have an alert machine to rectify the promptly ATM error”, he remarked.
“We have established shelters with guard facility outside of the bank and a 24 hrs stand by generator is also installed to operate the ATM in case of power failure to facilitate the customers”, he remarked. He added that HBL has ATM facility in Rawalpindi-Islamabad areas outside its 67 branches and the customers can draw upto Rs.25,000 at one time.
