Apropos letter entitled “Hidden billing” by Jibran Syed (Karachi) published in Pakistan Today on 21 February, the claims and assertions made against PTCL by the writer are not correct. Following a thorough investigation into his claims, PTCL has found that correct service information was provided to him by the PTCL Helpline 1236.
As per PTCL’s periodically released public marketing notifications, all calls made on Sundays are free of cost apart from the free minutes provided on selected packages only. PTCL’s Double Impact Package was activated on October 18, 2011, on Mr. Syed’s number 021-34989218 according to the following terms: Double-Play 1Mb @Rs 1,499 with 750 On-Net voice minutes, as per officially announced package, which can also be seen at PTCL’s website.
According to PTCL’s records, Mr Syed has used 1,950 minutes against 750 free minutes available on his package. Hence, he was charged for the additional billable 1,200 minutes. Thus, and as per PTCL’s billing record, the local call charges have been correctly billed to Mr Syed. Furthermore, PTCL has found no record in its systems of any calls made from Mr Syed’s claimed landline or mobile numbers. It is absolutely incorrect, baseless and malicious to claim that PTCL Helpline 1236 gives “misleading” information to “misguide” its valuable customers.
As the leading telecom company of Pakistan, PTCL is committed to providing seamless, friendly and transparent services to all its valuable customers spread nationwide. Complete information about all its services and products is available for customer’s information on 24-hour basis through PTCL’s Helpline 1236 as well as PTCL website: www.ptcl.com.pk.
AMMARA DURRANI
GM POCC, PTCL, Islamabad