The Capital Development Authority (CDA) Chairman Farkhand Iqbal directed the officials of the authority to resolve the complaints of citizens without any hindrance or delays.
The chairman conducted surprise visits to different CDA offices, including One Window Operation, on Thursday. He said: “Employees build the image of institutions so it is necessary to work hard and utilise your professional abilities and skills. “CDA is a municipal body and a large number of people visit it in connection with their problems on a daily basis. It is the responsibility of the officials to address their complaints within their code of ethics and professional capabilities.” The chairman directed the employees to ensure punctuality. He said: “The One Window Operation is a public dealing office where officials who have experience and professional skills could be posted.” He directed various CDA formations to computerise all the authority’s records to ensure transparency.