The Pakistan International Airlines (PIA) has so far operated 38 haj flights, bringing home over 15,000 hajaj, a spokesman for the airline said on Sunday.
A meeting between PIA officials headed by PIA Chief Haj Coordinator and Haj Services Director Aijaz Mazhar and Jeddah Haj Terminal Airport Management officials was held at Jeddah to review flight operations.
Jeddah Haj Terminal Airport Director Operations Abdullah Zamzami appreciated that even after late arrival of hajaj – the main cause of delay in the departure of haj flights- the PIA was the only airline whose aircraft leave Jeddah within the shortest span of time compared to other airlines.
He also appreciated the electronic information panel at PIA counters providing information to passengers.
The PIA staff can be prominently seen wearing PIA jackets guiding hajaj and providing assistance and information such as issuance of boarding cards, filling of immigration cards, the spokesman said.
PIA officials are assisting hajaj at immigration counters and helping minimise the entire process till they board the aircraft.
My husband and I have returned on PK 732 from Jeddah booked for Monday 14th Nov but returned home after 18 hrs delay on a Jordanian aircraft [probably hired by PIA] with its crew.
There is no guidance for passengers as soon as you reach Jeddah Hajj terminal.
Trolleys are found to be scarce and difficult to get.
There is total chaos everywhere.
PIA counter is understaffed ,without computers ,hence not very cooperative.
Luggage is checked in by paying SR 5.00 on demand.
18 hrs delay meant sitting on the dirty floor of the Hajj Terminal,without any food being offered or hotel arrangement for such a long delay by the PIA.
Why are we treating the hujjaj in such an undignified manner?
Mrs.Nusrat Hassan
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