Dengue Complaint Cell – a myth?

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The Punjab government has no Dengue Complaint Cell equipped with a toll free number so far for the facilitation of complaints against various public and private bodies and institutions, Pakistan Today has learnt. The absence of a Dengue Complaint Cell in the ‘anti-dengue action plan’ geared up over the last two weeks by Punjab Chief Minister (CM) Shahbaz Sharif was a big shock to the panic-stricken people who have no respite from the dengue destruction till date. Instead of establishing the cell and a complaint toll free number, the government has just launched the toll free helpline number 080099000 to disseminate the basic knowledge about dengue, its fever, preventive measures testing facilities and medical attention in order to combat the menace.
People have lot of complaints regarding proper fumigation, water stagnation and sanitation. They also want to furnish their complaints against the private hospitals and labs charging more than Rs 90 as test fees for dengue detection set by the CM on Saturday. However, the facility to do so is not available at the provincial level. Neither the Health Department nor the City District Government Lahore has provided people with the diagnostic facility which is supposedly the major component of the mega relief plan.
Though, every town has its own complaint cell headed by Health Deputy District Officer (DDO) but they are unresponsive for the most part. Majority of people are unaware of their existence as the government took no measures to publicize them.
Nauman, a resident of Township, told Pakistan Today that he wanted to complain against the private hospital when it demanded more test fee but he got taken aback when it was revealed that there was no complaint cell established by the Punjab government to get the complaint registered.
“I called the toll free helpline and tried to file a complaint but the request could not be entertained as I was informed that the toll free helpline number worked to apprise people about dengue and lacks any mechanism to register the complaint and pass it on to the authorities concerned,” he said.
The chairman for the Emergency Response Committee against dengue at Shahlimar Town, Malik Pervaiz said that there was a complaint cell and toll free number at the provincial level. He referred to the toll free helpline number announced by the CM for the submission of complaints. However, when Malik Pervaiz was informed that attendants at toll free helpline number were not ready to entertain the complaints, he that such setup was working on town and the UC level where public complaints were addressed effectively.
Pakistan Muslim League-Nawaz (PML-N) Finance Secretary and the chairman of Emergency Response Committee against at Gulberg Town Sardar Ayaz Sadiq said that toll free helpline number was a network facilitating people in filing their complaints. “Attendants at helpline will guide you about your town and UC, they will also let you know about contact numbers of TMOs concerned to file your complaints,” he added. He further said that all the reports poured into emergency response committees to review the daily performance. A senior official of CDGL told Pakistan Today that the Punjab CM Shahbaz Sharif was making colossal decisions in haste and the absence of a complaint cell was the result this.
Since the start and till date, all the steps taken in controlling dengue were without taking on board all the stakeholders and experts concerned. Instead of consulting the people concerned, whatever came to the CM’s mind was made strategy, he added.
DCO Ahad Cheema, DO (Public Health) Dr Tariq Ramazan, Shalimar Town TMO Hariz Jalil, DDO (health) Allama Iqbal Town Dr Afzal were not available to comment on the issue.

44 COMMENTS

  1. KHADAM A AALA DEAR SIR PLZ NOTE THAT EDEN GROP HAS SOLD THE SOIL SURRONDINDING EDEN LANE VILLAS 1 IN LDA AVINUE 1 AFTER RAIN ARROND THE SOCIETY RAIN WATER GATHERS AND MAIN SORCE OF NOURISHMENT OF MOSQUITOES AND PLZ ALSO ASSURE THE QUALITY OF SPRAY BEING DONE IN DIERENT SOCIETIES ONLY KHANA PURI PLZ TAKE NECESSARY ACTION

    BEST REGARD

  2. Respected chief minister punjab,Sir I want to draw your attention towards the G- block Johar town especially the area near chack muzang.This area has a permanent marshy places due the continous overflowing of sewerage lines and these are the ideal habitate for the growth of dengue . Sir your special attention is required in this regards.Many complaints launched to the wasa autharities but no permanent action taken by the autharity ,so it is requested to please help us as we poor people need your help regarding this burning issue. (a resident of 282-G block Johar Town Lhr.)

  3. 30-04-2012

    Sir,
    it is stated that there are a large number of Dengue mosquitoes. Therefore it is requested to you that send anti dengue team for mosquitoes at
    House # 18 Street No 42 Mustafa Abad (near Chobaccha Phatak).

    It is requested that take it on urgent basis to avoid growth of Dengue Larva.

    For address confusion please contact me

    MUBASSIR LAEEQ

    CELL # 0092-321-7921440

  4. I am sorry to read that a complaint was lodged at this page 11-weeks ago by a resident of G-Block Johar Town which is still unattended by the authorities — 11-Weeks are such a big time but again very sorry that management is doing nothing —–

  5. There are 30 to 35 She Buffaloes are present in Plot No.452-453, Block No.4 Sector D-I, Town Ship, Lahore. The presence of She buffaloes is a main cause of production of mosqitou in the area and attaraction for DANGUE. The Town Officer (Regulation) Nishtar Town Lahore is the main culprit who protect these Gujjars to settle there animals in residential area. The Gujjar namily LABBA is influential and gives heave bribe to TMO Nishtar Town/ TO Regulations. Please give attention to this before the dangue fever comes in a crowed and attack on public at large.

  6. Dear sir / madam,
    It is requested to take a serious and preventive action against old tyres store at link road model town Lahore. This area has suffered already in last year from dengue fever.

    Punjab Govt. is showing that they have removed all old tyres warehouses from residential areas, but this is very shameful to see a big old tyres warehouse in one of the very developed area.
    This is noticing from a long time that SHELL pump tyres shop and collecting lot of old tyres and gathering them in rented warehouse just few step from SHELL pump at link road. The warehouse is located in Bhatii colony near al-haider general store (just behind Medni hardware and electric store).

    So we are informing all authorities in punjab Govt. to take immediate action against this old tyres warehouse if they are doing their job well in reality. (Also take action against the landlord who gives this warehouse for this banned practice).

    Regards
    Residential community of affected Area

  7. Top urgent,i want to make a complaint against dangi virus.there is a lots of mosquito and dirty water in a lots places in PIA housing Society Lahore.needs special care.Thanks

  8. sir please take my request serioue
    i am living in sharaz town bagria near college road lahore
    in our area due tu non civrage lot of chance to produce dengue and 2 people already are the patient of the fever so please sir do what you can do for us

  9. hi sir , i request you to spray at old and close ice factory at hussain street 2 near shama bus stop main feroze pur road ichra lahore . there is a pound full of rainy water. the pound is about 40 *20 feet and nearly 40 feet deep .total area of factory is over 50 kanals and there owner live in usa..and there lots rubes thing are please take it urgently many thanks

  10. Dear Concerns,
    i am a resident of khaja wali town(bao wala) which is situated at barki road lahore. dear sir there is a big compund in front of our MPN/MNA office ward # 26 situated & barki road bao wala. there is lot of dengue larwa,s in this water.
    kindly send a team to pump out water and doo dengi
    spary. because this is our right to live healty life rather
    living in villege.

  11. Respected chief minister punjab,Sir I want to draw your attention towards the A- block New shah Shams colony Multan especially the area near New central Jail.This area has a permanent marshy places due the continous overflowing of sewerage lines and these are the ideal habitate for the growth of dengue . Sir your special attention is required in this regards.Many complaints launched to the wasa autharities but no permanent action taken by the autharity ,so it is requested to please help us as we poor people need your help regarding this burning issue.
    PLZ TAKE ACTION.
    BEST REGARDS,
    Residential new shah shams colony,multan
    New shah shams housing Soceity.vehari road,multan.
    Tariq Khan.Gen Sec.Mobile no 0302 8665221
    ch.saeed sb.president mobile no 0321 6341400
    sh.sheraz javeid info sec 0300-7315523

  12. Respected Chief Minister Punjab,__We are residence Samanabad Lahore, Sir i want your kind attention about a serious matter which is causing of Mosquetoo or DENGUE.Bacause near our homes there are some houses where Milk men (Gujjar) living and have a lot number of Buffallos & Cows in residence area.__So i request to you please sen your special team at this place and see all what i am saying.Sir many times we had complaint to concern persons like District Govt Authority but no progress, every time they people gave Ruppees and continue voliations.__please note complete address and send your special Team under your direct instructions.__Gujjar House __Al-Mumtaz Road near Millat Chowk, Pakki Thatti Samanabad Lahore,__Near Ameen Hayyat Memorial Hospital.____Sir, i am Sure you will take a serious action against it.____Thanking you __Residence of Al Mumtaz road samanabad lahore.

  13. at recent duringRAIN FALL water stay on all areas of RIAZ COLONY.UNION COUNCIL 12.BAHAWAL PUR where no TMA sweeper and no administer see on it kindly favour us 03006848019

  14. In spite of all efforts there are large numbers of cows & buffaloes in Dharampura-Mughalpura in front of Railway Line. No one can keep these animals in cities unless Lahore Municipal Corporation have their support for Gujjar.
    Either you quit your program against Dengue or otherwise take it seriously to remove root cause of Dengue.

  15. Respected Chief Minister Punjab,
    Sir I want to draw your attention towards the A- block New shah Shams colony Multan especially the area near New central Jail.This area has a permanent marshy places due the continous overflowing of sewerage lines and these are the ideal habitate for the growth of dengue . Sir your special attention is required in this regards. Many complaints launched to the wasa autharities but no permanent action taken by the autharity , so it is requested to please help us as we poor people need your help regarding this burning issue.
    PLZ HELP US & ORDER 2 AUTORTIES TO TAKE ACTION.
    BEST REGARDS,
    Residential Of New Shah Shams Colony, Multan
    New Shah Shams Housing Soceity. Vehari Road, Multan.
    350. A. NEW SHAH SHAMS COLONY.MULTAN.

    PRESIDENT

    CH.MOHD SAEED AHMED SB.
    0321-6341400

    GENERAL SECRETARY

    TARIQ AHMED KHAN SB.
    0302-8665221

    SECRETARY INFORMATION

    SHEIKH MOHD SHERAZ SB.
    0300-7364982

  16. Respected Chief Minister Punjab,
    Sir I want to draw your attention towards the A- block New shah Shams colony Multan especially the area near New central Jail.This area has a permanent marshy places due the continous overflowing of sewerage lines and these are the ideal habitate for the growth of dengue . Sir your special attention is required in this regards. Many complaints launched to the wasa autharities but no permanent action taken by the autharity , so it is requested to please help us as we poor people need your help regarding this burning issue.
    PLZ HELP US & ORDER 2 AUTORTIES TO TAKE ACTION.
    BEST REGARDS,
    Residential Of New Shah Shams Colony, Multan
    New Shah Shams Housing Soceity. Vehari Road, Multan.
    350. A. NEW SHAH SHAMS COLONY.MULTAN.

    PRESIDENT

    CH.MOHD SAEED AHMED SB.
    0321-6341400

    GENERAL SECRETARY

    TARIQ AHMED KHAN SB.
    0302-8665221

    SECRETARY INFORMATION

    SHEIKH MOHD SHERAZ SB.
    0300-7364982

  17. janab Shahbaz Shareef saab i draw attention u in very serious case.
    sir surrounding our house and colony a very big heaps of bad materials and lost of bad thing like house washroom material, dead animals are also put here. no one contact wid us and it is the cause of big diseases.
    the location area is chungi ni#1 jamilabad road muhallah haji pora multan near commander corporation.
    plz sir listen my voice and contact with me& safe the lifes of peoples.
    best regards :SYED BILAL SHAKEEL.
    03336454290

  18. AOA. Respected Janab DCO Multan.
    Dated 28-10-12.
    Sir I want to draw your attention towards the A- block New shah Shams colony Multan especially the area near New central Jail.This area has a permanent marshy places due the continous overflowing of sewerage lines and these are the ideal habitate for the growth of dengue . Sir your special attention is required in this regards. Many complaints launched to the wasa autharities but no permanent action taken by the autharity , so it is requested to please help us as we poor people need your help regarding this burning issue.
    PLZ TAKE ACTION.
    BEST REGARDS,
    Residential new shah shams colony,multan
    New shah shams housing Soceity.vehari road,multan.
    Tariq Khan.Gen Sec.Mobile no 0302 8665221
    ch.saeed sb.president mobile no 0321 6341400
    sh.sheraz javeid info sec 0300-7315523

  19. Sir,
    it is stated that there are a large number of Dengue mosquitoes. Therefore it is requested to you that send anti dengue team for mosquitoes

    It is requested that take it on urgent basis to avoid growth of Dengue Larva.

    For address confusion please contact me
    2p gulbegII prince automation opp yum restruant
    lahore

    CELL # 0092-423-5753373

  20. Sir,
    it is stated that there are a large number of Dengue mosquitoes. Therefore it is requested to you that send anti dengue team for mosquitoes

    It is requested that take it on urgent basis to avoid growth of Dengue Larva.
    takkia mundran wala ghaziabad lahore
    cp 03324570245

  21. Sir,
    it is stated that there are a large number of Dengue mosquitoes. Therefore it is requested to you that send anti dengue team for mosquitoes

    It is requested that take it on urgent basis to avoid growth of Dengue Larva.
    TAKKIA MUNDRANWALA GHAZIABAD LAHORE
    cp 03324570245 – See more at: http://www.pakistantoday.mbt.pk/2011/09/18/city/l

  22. AOA
    Respective Sir;
    there is a shop in Defense Lahore on 1st floor ful of garbage and water and its producing dangue machers please take notice. i register many complain against it but they say its private property.
    address is

    E – 363 Allah Sona market New Iqbal park Defence Road Lahore.

    you can contact me

    Muhammd Bilal

    0333-7649687

  23. janab Shahbaz Shareef saab i draw attention u in very serious case.
    sir surrounding our house and colony a very big heaps of bad materials and lost of bad thing like house washroom material, dead animals are also put here. no one contact wid us and it is the cause of big diseases.
    the location area is judecial colony /lala zare colony near Zeema Hospital raiwind rd . There is the dirty water of campus canal which adjecent the wall of my house and there is a lot of apprihension of causing of dengue fever to the childrens of eara, I made a contect with the housing authority but they dont bother about our serious problems.No body ready to take action of judicial colony . it is stated that there are a large number of Dengue mosquitoes. Therefore it is requested to you that send anti dengue team for mosquitoes so it is requested to please help us as we poor people need your help regarding this burning issue.
    Abdul Waheed 17/B judicial colony /Lala zare colony raiwind rd nrear JS bank Lahore 0312_0321-9691170

    plz sir listen my voice and contact with me& safe the lifes of peoples.
    best regards :

  24. Respected CM Punjab. Rawalpindi There is Dengue problems. Kindly ask the concerned authority of Holy family Hospital Rawalpindi to clarify the following:-
    As there are dire shortage of staff/wash room/Doctors in dengue related wards.
    1. Allocation of Bed for Dengue patients in Dengue wards.
    2. Nos of patients comes/admitted in Dengue wards from 1st October 2013 till o date
    3. How many Doctor and staff were deputed for these patients.
    How many bathroom/washroom available for use of patients.

  25. Respected Concern plz. AOA,
    i have caught 08 Number of Dengue Mosquite sorround and inn my room also plz take necessary action / necessary order to avoid any bad circumstancesin future,
    Irfan Ahmed Qazi : Cont. No. 0300-7675374 Rawalpindi,
    House no. B-1 712 -A Sadiqabad Muslim Town Rawalpindi opp to old Sadiqabad Police Station

  26. Respected Chief Minister Punjab,
    Sir I want to draw your attention towards the Asghar Mall Scheme near chandni choke Rawalpindi especially the area near National Market. This area has a permanent marshy places due to the Garbage and these are the ideal habitate for the growth of dengue . Sir your special attention is required in this regards. Many complaints launched to the TMA autharities but no permanent action taken by the autharity , so it is requested to please help us as we poor people need your help regarding this burning issue.
    PLZ HELP US
    BEST REGARDS,

    Waqas Javed
    03348637604

  27. Dear sir
    I lodged some many complaint ,but it am sorry no action has yet been taken to controll dengue.
    Sir in model town K block near the working women hostle, there are many JUKKI WALA are sitting ,they wash there clothes ,and take bath openly along the road and there constant source of dengue for the residents of model town.
    Kindly take immediate action and remove these JUKKI WALA from here.
    LDA LHR may be asked to remove these people from here , this will save thousands of people living in model town .thanks
    Tanvir malik

  28. attention authorities,,,just visit the road from kachi kothi to airline society near thokar niaz baig raiwind road and see ur work against dengue larva and clean lahore, shame for all of you shame shame

  29. Dear Respected Chief Minister Of Punjab Mr Shahbaz Shareef,
    I would like to request you and also draw your attention to our area situated near to Pakistan Ranger Head Quarter Hussain Road Altaf Colony St No 12 ( Al Maroof Cabel Wali Gali ) sir some of my neighours are with me except lot of person, my complaint is that next to my home there is a plot of 2 marla and every one is putting their home garbage at the same plot and even we cannot take fresh breath due to bad smell garbage lot of time we requested people to dont through home garbage here but all the time people fight with us sir i request you to please take a serious action against the same as day time we faces flies & night time mosquito with the bad smell we are poor family we cannot bear doctor fee and medicine cost please request you to please do the neccessary ful for all of us GOD Bless You in GOOD Reward Ameen
    Thanks
    Altaf Colony Hussain Road
    Cabel wali gali St No 12
    Pakistan Ranger Headquarter
    Lahore
    0092-333-4492110

  30. SIR I WANT TO YOU I IZMAIR HOUSING SOCIETY THERE IS NO SORCE OF SEWARGE WATER THEY THROURH ALL WASTE OF WATER IN PLOT WHY GOVT TAKE NO ACTION IN THESE SOCIETY

  31. To
    The Chief Minister
    Punjab
    Subject: Request for Dan gee Spray
    Respected Sir
    I am (Mr. Malik Mumtaz Awan, Adocate High Court, X Editor Lahore Bar) is requested to you & your team that in our area (UC 201) is in red zone for Dan gee mosquitoes. In this area no any team come for spray. Myself & residential population of Old & New Muslim Town is requested to you that please take quick action & send your team for spray not only in street also inside of homes.
    We shall be very thankful to you
    Regards
    Malik Mumtaz Awan
    Advocate High Court (X Editor LHR Bar)
    11- ilyas Colony, Old Muslim Town, LHR
    Ph #: 0323-4001371

  32. Dear Sir ASA,

    On Sui Gas road Gujranwala , Mohalla Maher Park, There is one empty plot full of rain water since last rainy days ,
    it cause of dengue larva ,, it is serious case the children of this area are going to effect,

    please take an immediately action
    really thankful
    for further information
    03026688100

  33. dear sir! hamare sath boht purana masla he gatter ke pani ka bhatti chowk me shekayat krne pr gattar khol jate hen lekin ak din bed phir gattar ka pani bahir a jata he jis me dengue ka khatra he bara-e-mehrbani gattar ky pipes bate dalway jayin ta ke roze roze ka maslaa hal ho or dengue ke khatray sy bi bacha ja sake thanks!

  34. AOA

    Dear Sir,

    Please note that water is over flowing from man hole in front of my house for many days and there are lots of mosquitoes over there. I am afraid there must be dengies and all the residents in the area are in danger. It is requested that help us out.

    Adrress

    H#35 Block#B Al Hamad Park Pecco road Multan Chungi Lahore

    Regards,

    Rana Ayub
    Cell#03334342282

  35. Sir,
    it is stated that there are a large number of Dengue mosquitoes coz of bad severagr system, Therefore it is requested to you that send anti dengue team for checking larva of mosquitoes and please send ur severage team at
    65-C,HAQ BAHOO STREET,NR.JUDICAL COLONY,PH-1,LAHORE

    It is requested that take it on urgent basis to avoid growth of Dengue Larva.

  36. there is a factory named Mecas Foundry Situated at 1.5 KM Katar Bund Road Thoaker Niaz Baig, Lahore which is releasing its waste water on the Mian Katar Bund Road which is giving abundant friendly environment for the growth of Dengue and giving birth to Other Environmental Hazards kinldy any officer of the Rellative department of the government may kindly visit the place and take appropriate staps to stop Mecas Engineering to release waste water on the Mian road.

  37. Respected Chief Minister Punjab
    I want to draw your attention to Rawalpindi Dhoke Ratta Streets (specially streets #s 55, 72, etc) and its surroundings. Sanitary workers does not visit in these streets and the conditions in these streets are very pathetic, too much rubbish /garbage and due to non cleaniness of drains there is fear of DENGUE in our Area. Also those peaple who go to Masajids for offering their prayers, they have to go through this rubbish which is scattered here and there in our streets. And in now a days when there is moonsoon, the water flows in the streets and not in drains which are full of garbbage/rubbish.
    Sir you are humbly requested to instruct the local sanitary Management to clean our streets properly on daily basis as before ALBAYRACK COMPANY.

    Atif Nadeem (0346-5373879)

  38. I live in sheraz town near PCSIR staff colony ameer choak college road. A 15 marla plot is vacant and is always full of rainy water which is real place of dengue virus.I have complained the owner of the plot but he said I m not going to do any thing in this plot.Go where ever u want. This plot is also dangerous for our houses. Can u do any thing in this connection. My cell no is 0333-8632232 . farzand tufail

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