The Swiss International Airlines has been voted the ‘Best Airline – Western Europe’ in this year’s Skytrax World Airline Awards. The distinction is based on the latest annual survey of several million air travellers conducted by UK-based Skytrax consultancy. The 2011 Skytrax poll to determine the world’s best air carriers extended to travellers from over a hundred countries. Once again, the Swiss airline scored the top marks for the quality of its services in air and on ground.
“We are delighted to receive this award, because it demonstrates that our product and service strategy is well appreciated by our customers,” said Swiss Air Product and Services Head Frank Maier, while accepting the distinction during the awards ceremony at Le Bourget, where the Paris Air Show was held. “We aim to provide our customers with a travel experience that is as pleasant, smooth and seamless as possible, with consistently high-quality service on ground and in air. And we will carry on doing everything we can to offer our travellers continually high quality standards.” The Swiss air carrier had previously earned the title of ‘Best Airline – Europe’ for both short- and long-haul services at the 2009 Skytrax awards. The carrier was also named number one in Europe for ‘Staff Service Excellence’ in the 2010 Skytrax poll.
