With a view to thank its customers for their patience and loyalty, Mobilink has announced a phased plan for customers who experienced disruption in service. For the first time, a reward of this scale is being given by any telecom operator, in the country, to its customers for disruption caused by a force majeure event, said a press release issued here on Saturday. It said that the company has announced free minutes and SMS for prepaid customers whereas postpaid customers will receive an adjustment against their monthly bill.
Affected subscribers will be intimated by the company through SMS. Customers may dial 111 at any time from their Mobilink connections for any queries. A fire incident at one of the company’s technical hubs in Islamabad on March 6, 2011 had caused suspension of cellular services in Islamabad, Rawalpindi and some pockets outside the twin cities.