Federal ombudsman for speedy redress of complaints

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ISLAMABAD – The Wafaqi Mohtasib Secretariat has decided to write letters to Allama Iqbal Open University (AIOU), WAPDA and Sui Northern Gas Pipeline Limited (SNGPL), stressing speedy redress of people’s complaints. Wafaqi Mohtasib Secretary Mansoor Sohail told Pakistan Today that complaints against the said organisations had been increasing for the last few months.
“We are going to write letters to them to mend their ways as a large number of people have identical complaints against them,” he said and added he would hold meetings with the heads of various departments soon to discuss measures to improve governance and redress public grievances. Answering a question, Mansoor Sohail said his office was receiving around 80 to 100 complaints daily and most of them were being disposed of within two to three days.
“We received 37,364 complaints from across the country last year of which more than 32,000 were admitted,” he said.

1 COMMENT

  1. Sir,
    With Due Respect It Is Requested To Please Install My Sui Gas Domestic Connection
    I Submitted The Application For Domestic Connection In 2007 We Received The Demand Notice 2009 Due To Some Financial Problems Unfortunately I Was Not Able To Deposit The Fee. I Belong To Lower Class Family. After Some Period Of Time I Saved Some Money For This Purpose And Go To The SNGPL Office Chakwal In 2011 After That A Survey Team Visited The Site And Till Now I Am Waiting For Demand Notice. Several Times I Contact The Chakwal Office And Also The Concerning Parsons But It Vain.
    Dear Sir, My Financial Position Is Not Good So I Cannot Visit The Offices So Please Order To Install My Sui Gas Connection Immediately Thank You Very Much
    KHAWAJA ULFAT ABBAS S/O KHAWAJA FAZAL HUSSAIN (LATE) MOHALLAH OLD TEHSIL PIND DADAN KHAN DISTRICT JHELUM MY ACCOUNT ID 1123193990 MY MOBILE NO IN 0346-5785496

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