Online complaint system for telecom consumers launched

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KARACHI – Pakistan Telecommunication Authority (PTA) has launched an “online complaint management system” which enables consumers of all telecom services, including internet and broadband users, to lodge their complaints against their service providers online and to have prompt response on them. This system is integrated with operators and the telecom regulator.
The primary objective of this new system is the management and resolution of telecommunication subscriber’s complaints. The new system provides fast and automated channel to the subscribers where they can launch their complaints online using a dedicated complaint system available at PTA website www.pta.gov.pk

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